Support
We read every message.
Email support@getfraze.app for anything: a bug, a billing question, a refund, or a feature you wish existed. You can also send feedback straight from the app.
Common questions
Models will not download.
Model downloads need a working network connection to huggingface.co, github.com, or Mozilla's CDN. Check your firewall or VPN is not blocking those hosts, then start the download again from the status row in the app.
Captions stopped after 30 minutes.
That is the free trial ending. Pick a plan on the account page to keep going; both plans are unlimited.
I bought a plan and the app still shows the trial.
Bring the app window into focus, or wait a minute: Fraze re-checks your plan on focus and every 30 minutes. If it still has not updated, sign out and back in.
How do I cancel my monthly plan?
From the account page, open Manage subscription. Canceling stops future charges; the plan stays active until the period you already paid for ends.
How do I delete my account?
In the app, open Settings and use Delete account under Account; it opens the same page on the website, where you confirm by typing DELETE.
Which languages are supported?
The Fraze engine covers 25 languages for speech and about 50 for translation, pivoting through English for pairs with no direct model. On macOS 26, Apple's engine adds languages such as Japanese, Korean, and Chinese. Not every combination exists in both directions, so the app's language picker is the honest answer: it shows exactly which pairs your machine can run, and says plainly when one is not available.
Can Fraze summarize or read translations aloud?
No. Fraze only shows live captions and their translation, nothing else.