Support
We read every message.
Email support@getfraze.app for anything: a bug, a billing question, a refund, or a feature you wish existed. You can also send feedback straight from the app.
Step-by-step guides with screenshots are in Fraze Help.
Send a support request
Tell us what you need help with. We'll reply to the email address you provide.
Common questions
Languages will not download.
Language downloads need a working network connection to huggingface.co, github.com, or Mozilla's CDN. Check your firewall or VPN is not blocking those hosts, then start the download again from the status row in the app.
Captions stopped after 30 minutes.
That is the free trial ending. Pick a plan in the app to keep going; both plans are unlimited.
I bought a plan and the app still shows the trial.
Bring the app window into focus, or wait a minute: Fraze re-checks your plan on focus and every 30 minutes. If it still has not updated, sign out and back in.
How do I cancel my monthly plan?
From the account page, open Manage subscription. Canceling stops future charges; the plan stays active until the period you already paid for ends.
How do I delete my account?
In the app, open Settings and use Delete account under Account; it opens the same page on the website, where you confirm by typing DELETE.
Which languages are supported?
Fraze understands 31 spoken languages on Mac and Windows, including Chinese (Mandarin), Japanese, Korean, Cantonese, Vietnamese and Thai, and translates between about 50, going through English when two languages have no direct path. Not every combination exists in both directions, so the app's language picker is the honest answer: it shows exactly which pairs your machine can run, and says plainly when one is not available.
Can Fraze summarize or read translations aloud?
No. Fraze only shows live captions and their translation, nothing else.