What we see, and what we never do.

What Fraze never sees

Fraze runs transcription and translation on your own Mac or PC. Your audio, transcripts, translations, and custom vocabulary never leave your machine and are never sent to Inkvi LLC or anyone else. There is no server-side copy to lose, because none is ever made.

Your account

Fraze requires a free account to sign in. Sign-in is handled by Clerk, our identity provider, which stores your email address, your sign-in credentials, and basic profile details such as a display name and avatar if you provide them. The desktop app holds a short-lived access token and a rotating refresh credential, kept in encrypted storage on your machine. On our side we store only your account id and an identifier for the credential that is currently valid, in a MongoDB Atlas database, never the credential itself.

Your plan and payments

We store your plan (free trial, lifetime, or monthly) and how many of your free 30 minutes you have used, in a MongoDB Atlas database keyed to your account. While you are on the free trial the desktop app tells our server how many trial seconds you have used, as a single number; signed in, it asks every 30 minutes and when its window regains focus whether your plan is still active. It never sends audio, transcript text, language names, or vocabulary in those requests.

Purchases happen in your browser, not in the app, through RevenueCat and Stripe. Stripe is the merchant of record and the seller on your receipt, not only a payment processor: it holds your card details and your billing address or general location, which it uses to calculate tax, under its own security and compliance program. RevenueCat keeps a record of your purchase tied to your account id, so it can tell our server which plan you are on. Fraze and Inkvi LLC never handle or store your card number.

Feedback you send us

If you use the in-app feedback form, we receive the message you typed, your app version, and your operating system name, tied to your account so we can reply. We do not read your transcripts to generate this message; it only contains what you type.

Model downloads

The first time you use a language, Fraze downloads models from Hugging Face, GitHub, and Mozilla's Firefox Translations CDN. These are plain file downloads, pinned by name and size; no account information or usage data is attached to them. On macOS 26, Apple's own frameworks download Apple's models directly through macOS, under Apple's privacy terms, not ours.

App updates

Builds you download from this site check the download host for a newer version. That request carries nothing but the version it is asking about, and, like any web request, your IP address.

Website analytics

getfraze.app uses PostHog to see which pages and buttons get used, so we know what to build. It is cookieless: PostHog keeps its data in memory for as long as the page is open, never in a cookie, so nothing about your visit is left on your device or survives a reload. It never links your visit here to other sites, and it never records your screen. We honor Do Not Track and Global Privacy Control; if your browser sends either signal, analytics does not start at all and nothing is sent. Nothing about analytics is stored on your device, so there is no cookie banner here to click.

Every address we send is cut back to the page you are on, with the question mark and everything after it removed, so a sign-in link, a Clerk parameter, or a plan you picked never reaches PostHog. The requests go to getfraze.app/ingest and this site passes them on, so no PostHog address is loaded in the page itself. Like any web request they carry your IP address and your browser's user agent, and PostHog turns the address into an approximate city and country on the event. The desktop app, which you can switch off entirely, tells PostHog not to do even that.

Signed in on the account page, we tell PostHog your Clerk account id, never your email or name, so your website visits and your desktop app usage, if you have turned that on, can be counted as the same person rather than two strangers. Signing out clears it.

Usage data and crash reports

The desktop app can send two more things, both switched on or off together with one control: Settings > Privacy > "Share anonymous usage data and crash reports."

Turned on, it sends anonymous usage events to PostHog from a fixed list: things like a session starting, with its source type, engine, and language pair; how long a session ran; a model download starting; or a paywall showing. Every value is a category, a true or false, or a count. It never includes audio, transcript text, custom vocabulary, file names, or the name of an app you captured.

It also sends crash reports to Sentry, run by Functional Software, Inc., in release builds only, stripped of audio and text, so Sentry sees what broke, never what you were transcribing.

Where this data lives

The getfraze.app website and its backend run on Vercel. Account and billing records live in MongoDB Atlas. Clerk, RevenueCat, Stripe, PostHog Inc., and Sentry (Functional Software, Inc.) each hold the data described above under their own privacy policies, all as processors based in the United States.

The sign-in and account pages set the cookies Clerk needs to keep you signed in, and nothing else. Analytics on this site is cookieless, as described above, so it sets none.

Deleting your account

Deleting your account removes your sign-in credentials, your billing record, any stored purchase-webhook events, and any feedback tied to your account. We keep one narrow exception: a hashed, not readable, version of your email address, keyed to a server secret, paired with how many free trial minutes it used, so the free trial cannot be reset by deleting and recreating an account. We do not keep anything else after deletion.

Your rights

You can ask to see, correct, or delete the personal data we hold about you. Write to support@getfraze.app and we will handle it by hand; deleting your account does most of this automatically. Feedback messages are kept until you delete your account or ask us to remove them sooner.

Changes

If this policy changes in a way that matters, we will update the date at the top of this page. Questions go to support@getfraze.app.